Our services for all aspects of your trade-fair visit

We provide a full range of services on location, too. Here’s where you can find out more about our electronic visitor information system, what our Business Center offers, and what information our informationstand can provide you with.

Information booth

At the info point in the action hall you will find information on restaurants and hotels in the area as well as a preview of upcoming trade fairs. At the info counters in front of the halls, you will receive personal assistance with any questions you may have about the current event.

Barrier-free trade fair

There is also a “toilet for everyone” at the trade fair. This toilet is specially conceived for use by people with multiple handicaps. It is additionally equipped with a lifter and an emergency-call mechanism. This toilet is open during the regular opening hours of the current event on the trade fair’s campus.

WiFi/Internet

Free WLAN access

As a registered user, wireless Internet access is available for you free of charge throughout the entire campus during the trade fair.

Free WLAN on the trade fair’s campus

You will need a WLAN-capable device of your own with a Web browser function.

Please note the following details:

  • To use the free WLAN, you need a WLAN-capable device with the globally common WLAN Standard IEEE 802.11 n/ac..
  • When there are large numbers of simultaneous users, reception is not guaranteed at every location on the campus.
  • The bandwidth per device is maximally 2 Mbit/sec. However, depending on the momentary traffic in the hall, the bandwidth may be less than this maximum.
  • One user /device can go online with a mobile device for maximally 30 minutes.

Premium Wi-FI

If you need higher bandwidth, we recommend that you order our premium Wi-Fi for the highest online demands (without bandwidth restriction). A fee will be charged for this service. You may purchase it either online or in the Business Centre at Entrance West.

How do I connect to the WLAN?

EC automats

Karlsruhe Trade Fair makes available for its visitors an EC automat directly on the fair’s campus. The automat is located in the Events Hall at the main entrance.

This automat dispenses cash without a fee for customers with accounts at Volksbank. This is also true for customers of savings banks in the city of Karlsruhe-Ettlingen, but not for customers of savings banks outside this district or customers of other banks.

Cloakroom and lockers

On the exhibition grounds, there is a charge of 2 euros for the use of the checkroom service for items of clothing, and 3 euros for items of luggage.

There are digital lockers in the east entrance area. Usage is free. You can reserve these in advance for your stay at live-locker.com.

Charging station for electric vehicles

Visitors to Karlsruhe Trade Fair Centre can use the charging stations for electric vehicles in car park P1 for free. A type 2 plug is required. Please note: Vehicular entrance to P1 is subject to a fee. Reservations are not possible.

Mobile charging station

The Karlsruhe Trade Fair Centre has a mobile charging station which is available for free use in the Business Center for our customers.

The charging station is lockable, suitable for all common smartphones and offers for up to six devices a charging option. Each loading chamber is equipped as follows:

  • 1 x Micro USB B and USB C charging cable
  • 1 x certified iPhone charging cable
  • 1 x lock with key

art Shop

Take home your souvenir of art KARLSRUHE!

From a practical notepad to the popular Lorry Bag and from a stylish t-shirt to an environmentally responsible glass bottle: the art SHOP is open during the art fair, offering numerous articles to remind you of your visit to art KARLSRUHE or to give to friends of the fair as delightful gifts.

Have we piqued your curiosity!

Children’s painting workshop

L’atelier de peinture proposé par l’association Kind und Kunst e.V. permet aux enfants à partir de cinq ans de s’initier à diverses techniques de peinture en utilisant divers matériaux. Les enfants peuvent évidemment emporter leurs oeuvres en quittant l’atelier. Horaires d'ouverture

You can find all lost and found items at the lost and found office of the city of Rheinstetten or the city of Karlsruhe.

Lost and dropped off items are collected by our control room.

Phone: +49 721 3720 5222

If you do not find what you are looking for, please contact the Lost and found office of the city of Rheinstetten, Phone: + 49 7242 9514 350.

or to the

Lost and Found Office of the City of Karlsruhe, Phone: + 49 721 133 3310.

Karlsruhe Trade Fair Centre does not permit any animals on its campus. Exceptions are guide dogs for people with disabilities, guide dogs and service dogs with the corresponding certificates.